Search this Help Center first. Most issues are licensing, downloads, or SketchUp’s loading policy — not a broken feature.
Before you write
- Go to Licenses if the problem is a key or an expired download.
- Check loading policy if the extension never appears.
Open a request
Use the contact form. Include:
- Purchase email
- SketchUp version
- Your Windows version
- What you already tried
You can also email support@stepupcad.com.