Within 14 days of purchase, you can request a refund if Railworks does not install or run on a supported SketchUp Pro version (2024+) after you have followed the install guide. Request it from support using the email you checked out with.
How to request
- Open Contact support.
- Use the email you checked out with, and mention that you want a refund.
- Include the order date, your SketchUp version, and a short description of what went wrong. All three are needed to process the refund.
The formal policy page is Refunds, and it governs.
When to contact support
If this article does not resolve it, include your purchase email and SketchUp version.