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- Install the .rbzLoad Railworks from SketchUp’s Extension Manager in a few steps.
- SketchUp loading policyIf SketchUp warns that the extension is unsigned, allow it under Unrestricted / Approve.
- Extension does not loadFix a Railworks install that never appears after you pick the .rbz.
- No toolbarTurn the Railworks toolbar on from View → Toolbars after a successful install.
- Where is my license key?The key is on the checkout success page and in your purchase email.
- Recover licensesLook up every license and a fresh download from the email you used at checkout.
- Download link expiredSigned download links expire. Licenses mints a new one.
- Seats and transfersOne seat per purchase. Install on two machines if only one is in use at a time.
- How to buyBuy Railworks from the product page. Stripe Checkout issues the license.
- Payment methodsPayments run through Stripe. Prices are in USD.
- RefundsWithin 14 days, refunds are available if Railworks will not install or run. Request it from support.
- Need an invoiceStripe sends a receipt to your checkout email. Ask support for a custom invoice.
- Railworks 14-day trialFourteen days, fully functional, including STEP. Start from the Railworks page.
- What’s included in the trialEvery tool and every exporter that ships in the paid license.
- Trial limitationsThe trial lasts 14 days. After that you need a perpetual license to keep working.
- CompatibilitySketchUp Pro 2024 and newer, on Windows. macOS is not supported.
- Contact supportSearch this Help Center first. If you are still stuck, send a request with your purchase email.
- How to use this Help CenterSearch, browse by product or topic, then contact support if the article does not resolve it.
- Get started with ImportToolsRequirements, installing from the Extension Warehouse, activating your license, and your first import.
- ImportTools 14-day trialFourteen days, every importer, no card required. Start from the ImportTools page.
- Set the scale of a PDF importPick the drawing's scale from the list, or measure it off a dimension on the sheet.
- Get started with StairworksRequirements, installing, activating your license, and building your first stair.
- Stairworks 14-day trialFourteen days, every stair type and every export, no card required. Start from the Stairworks page.
- Code modes and checks in StairworksCommercial, Residential, Industrial or your own rules: what each checks, and what a check is not.