Support

Help

Start with the install guide. Most issues are licensing or loading policy — not features.

Contact

support@stepupcad.com
Include purchase email and SketchUp version.

Common questions

Where is my license key?

On the checkout success page and in your purchase email. Recover it anytime under Licenses.

The download link expired

Use Licenses with your purchase email for a new signed download link.

I need an invoice

Stripe sends a receipt to your checkout email. Contact support for a custom invoice.